Ok, Town and Country (better known as Taboo Cigars) is well-regarded in these forums... but I had to add my own recent experience with Rob and Patrick.
I have been ordering cigars from Taboo for a couple of years now, and like many others have always found the service exemplary. Good prices, quick shipping, the merchandise is packed up tighter than a Brinks truck, and they'll throw in some tchotkes. But you really can't take the measure of a business (or the people who run that business) until something goes wrong.
I recently had a minor mishap with a shipment--the details aren't really important, but it involved rare, top-shelf sticks. What DOES matter is that Rob and Patrick immediately--as in, moments after I sent an e-mail--sent out a new shipment, no questions asked. They then followed up with me to let me know they had addressed the problem (which wasn't a huge disaster by any means). To quote Rob's note, "Jeremy, please let me know if you aren't absolutely satisifed." I would imagine things are pretty hectic over there, with the launch of the new site... but they made sure the customer came first.
I know this may not sound like much--but how rare is it that you find people who conduct business the RIGHT WAY? No runarounds, no b.s., no "press 2 to speak to a customer representative". I for one appreciate the way these guys conduct business--I think its fair to say that not every vendor is as accomodating or honorable as Taboo.
They'll have my business for a long time.
Jeremy
I have been ordering cigars from Taboo for a couple of years now, and like many others have always found the service exemplary. Good prices, quick shipping, the merchandise is packed up tighter than a Brinks truck, and they'll throw in some tchotkes. But you really can't take the measure of a business (or the people who run that business) until something goes wrong.
I recently had a minor mishap with a shipment--the details aren't really important, but it involved rare, top-shelf sticks. What DOES matter is that Rob and Patrick immediately--as in, moments after I sent an e-mail--sent out a new shipment, no questions asked. They then followed up with me to let me know they had addressed the problem (which wasn't a huge disaster by any means). To quote Rob's note, "Jeremy, please let me know if you aren't absolutely satisifed." I would imagine things are pretty hectic over there, with the launch of the new site... but they made sure the customer came first.
I know this may not sound like much--but how rare is it that you find people who conduct business the RIGHT WAY? No runarounds, no b.s., no "press 2 to speak to a customer representative". I for one appreciate the way these guys conduct business--I think its fair to say that not every vendor is as accomodating or honorable as Taboo.
They'll have my business for a long time.
Jeremy
